Last updated: July 2026
At Shujinko, every item is made especially for you once your order is placed. This allows us to reduce waste and avoid unnecessary overproduction.
Because our products are made to order, please read our return policy carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, we'll arrange a replacement or refund where appropriate at no additional cost.
Returns & Exchanges
As every product is made to order, we do not accept returns or exchanges because:
- You ordered the wrong size
- You changed your mind
- You ordered the wrong color
- You no longer want the item
Please review the size guide carefully before placing your order.
Order Issues
If your package appears to be lost, arrives damaged, or there is any problem with your order, please contact us as soon as possible.
We'll work with our fulfilment partner to find the best solution.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If an incorrect or incomplete shipping address is provided, additional shipping costs may apply if the order needs to be reshipped.
How to Contact Us
For any questions regarding your order, please contact us at:
We aim to respond within 1–2 business days.